Privacy Policy
Forever Held is committed to protecting your privacy and handling your personal information with care, respect, and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal data.
This policy applies to information collected through our website, referral forms, contact forms, and any communication with Forever Held.
Who we are
Forever Held is a charity providing bespoke 3D hand and foot castings for families after baby and infant loss.
For the purposes of data protection law, Forever Held is the data controller responsible for your personal information.
If you have any questions about this policy or how your data is used, you can contact us at:
Email: info@foreverheld.org
The information we collect
We may collect and process the following types of personal data:
– Names and contact details (such as email address, phone number, and postal address)
– Information provided through referral or enquiry forms
– Details required to arrange or provide a 3D casting
– Donation and fundraising information
– Communications you send to us
We only collect information that is necessary for the purpose it is provided.
Sensitive personal data
Due to the nature of our work, we may process sensitive personal information, including information relating to pregnancy, baby loss, or medical circumstances.
We handle this information with the highest level of care and confidentiality and only process it where it is necessary and lawful to do so.
How we use your information
We use personal information to:
– Respond to enquiries or referrals
– Arrange and provide 3D hand and foot castings
– Communicate with families, professionals and supporters
– Process donations and fundraising activities
– Meet our legal and regulatory obligations
We will never use your information for purposes you would not reasonably expect.
Lawful basis for processing
Under UK data protection law, we rely on the following lawful bases to process personal data:
– Consent – where you have given clear permission
– Legitimate interests – to operate the charity and provide our services
– Legal obligation – where required by law
Sharing your information
We do not sell or trade personal data.
We may share information only when necessary, such as with:
– Trusted service providers who support our website, email or donation processing
– Professionals involved in a referral, where appropriate
All third parties are required to keep your information secure and use it only for the agreed purpose.
How we store and protect your data
We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.
Data is stored securely and only accessible to those who need it for their role within Forever Held.
We retain personal data only for as long as necessary for the purpose it was collected.
Cookies
Our website may use cookies to improve functionality and user experience.
You can control or disable cookies through your browser settings. Further details may be provided in a separate Cookie Policy if applicable.
Your rights
Under data protection law, you have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate or incomplete dara
– Request deletion of your data where appropriate
– Restrict or object to certain types of processing
– Withdraw consent at any time
To exercise your rights, please contact us using the details above.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in the law or how we operate.
The most recent version will always be available on our website.
Contact us
If you have any questions or concerns about how your information is handled, please contact:
Email: info@foreverheld.org
If you remain dissatisfied, you have the right to raise a concern with the Information Commissioner’s Office (ICO).
Forever Held
Forever Held is a charity creating bespoke 3D hand and foot castings for families after baby and infant loss, preserving a moment in time to be held forever.
Quick Links
Support & Contact
Families and professionals can refer or contact us directly.
Email: info@foreverheld.org